We want every piece to reach you just right.
At Lavanya Pretty Collection, customer satisfaction is at the heart of everything we do. Every piece is carefully inspected before dispatch to maintain our quality standards.
Conditions for Exchange
Eligible situations
Exchanges are applicable only under the following circumstances:
Mandatory Requirement
Unboxing video required
Unboxing Video Needed for Verification
To process any exchange request smoothly, a complete unboxing video is mandatory. The video must strictly follow these rules:
Begin recording before opening the outer parcel.
Clearly show the intact, sealed package and shipping label.
Capture the entire opening process without cuts, pauses or edits.
Clearly focus on and display the exact issue or defect.
Step-by-Step Exchange Process
How to request an exchange
Record Video
Record a complete, unedited unboxing video clearly highlighting the damage or defect.
Contact Support
Reach out to our support team on WhatsApp or Email within 24 hours of delivery.
Share Details
Provide your Order ID along with the unboxing video proof for team verification.
Dispatch Back
Once approved, follow the provided exchange instructions. Product must remain unused with original tags intact.
Important Information & Terms
Please read before requesting
Proof protects both you & us.
Lavanya Pretty Collection reserves the right to reject any exchange request that does not comply with the requirements of this policy.
We're happy to help.
If you believe your order qualifies for an exchange or you have a question about this policy, contact our customer support team within the applicable time window.
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